How do I purchase an item?

Select the product or products that you wish to purchase and select ‘Add to Basket’. Once you have completed your shopping, select 'Proceed to checkout'. Fill in your details and delivery information and proceed to the payment section, then fill out your card details and complete the order.

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How much do you charge for shipping?

All orders under £15 - £3.95 Delivery Fee

All orders over £25 - FREE  UK Delivery

International orders are calculated at checkout

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Shipping 

Please note that Exscentoil offers multiple shipping options for your convenience. When choosing a shipping option during checkout, you are agreeing to all the terms and conditions related to shipping. However, please be aware that Exscentoil is not responsible for lost parcels, although we are willing to assist as needed.

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In the event that your parcel gets lost during transit, it is your responsibility to follow up with the courier and initiate the claim procedure offered by the courier for reimbursement. Once your parcel has been shipped and the movement has been confirmed to leave the shipment location, Exscentoil is no longer responsible for the parcel.

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We want to clarify that all parcels are covered by insurance, and you should be able to claim a full reimbursement through the courier's procedure in case of loss. It's important to note that Exscentoil does not work for any of the shipping companies; we simply partner with them to provide a service to you.

Thank you for your understanding of our shipping terms and conditions. Please feel free to contact us if you have any questions or require further assistance. Happy shopping with Exscentoil! We hope you enjoy your purchase!

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Please note: Delivery times are estimates and may vary depending on location and weather conditions. Once your order has been shipped, you will receive a confirmation email with tracking information to track your package. Please ensure that your shipping address is accurate and complete to avoid delays or mis-deliveries. If you have any questions or concerns about shipping, please contact our customer service team for assistance. We apologize for any inconvenience. Please provide a valid physical address for shipping when placing your order. If you have any questions or concerns about shipping restrictions, please contact our customer service team for assistance.

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Do you ship outside the UK?

Yes we do, excluding prohibited areas, but if you have any questions, please let us know.

Below is a list of but not subjected to prohibited areas that we do not ship to;

• CU (Cuba)

• IR (Iran)

• KP (North Korea)

• SL (Sierra Leone)

• Palestinian Territories

• South Sudan

• Myanmar

• Crimea Ukraine

• CI (Cote d’Ivoire)

• CD (Democratic Republic)

• LR (Liberia)

• LB (Lebanon)

• SY (Sudan)

• BY (Belarus)

• IQ (Iraq)

• ZW (Zimbabwe)

• SY (Syria)

• Somalia

• Shipping Restrictions. Exscentoil does not ship to Hawaii, Alaska, PO Boxes, or Military APO/FPO addresses.

 

Can I track my order?

Yes , you can also  request tracked/signed for services at checkout for an additional cost.

All international orders are sent tracked and signed with proof of delivery.

SHIPPING UPDATE from ROYAL MAIL as of 05/04/23

Delivery of International items may take slightly longer than usual.   

Customers using International Tracked / International Tracked and Signed services may notice different tracking information as items leave the UK.  

• We are seeing some delays to some Tracking events in a small number of destinations.  

• As we continue to work with our partners to resolve this, if you cannot see tracking information for your items then it is likely to be available on the overseas’ Posts own tracking websites. 

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